Site Conditions and Terms of Use, Disclaimers, Privacy Policies

The Biokinetic K-9 and its subsidiaries are owned by Dogs Et Al (the Company) trading as Dog Solutions, who specifically reserves all rights to limit the provision of our products and services to select persons, countries or geographic regions.

Please read these terms carefully. By continuing to access and use the website (site) you are deemed to have understood and agreed to them. If you do not agree with them you must refrain from using this Site and any services available through it.

ALL provisions mentioned in these Policies and Terms of Use below apply to any page or subdomain of the company, including but not limited to The Biokinetic K-9 and BK-9 Academy in their entirety.

Dog Solutions, The Biokinetic K-9, BK-9 Academy, The Biokinetic K-9 Community and any subsidiary of each of these, may also otherwise be referred to as the Company within this document. Each of these names and terms are mentioned interchangeably and all refer to one another (both singularly and/or as plural) as a whole in terms of this document.


Websites or web pages to which this Site is linked are for information purposes only and have not been reviewed by the Company. To the extent that such websites or web pages do not contain information about the company, our Products and Services, we accept no responsibility for the content of such Sites or web pages, nor do we accept responsibility for any losses or penalties incurred as a result of your use of any links or reliance on the content of any website to which this Site is linked.

When you access a website, through a link from the Site, you accept that it is independent of the Site and that the Company has no control over the content of the linked third-party website. Accordingly, a link to a website does not mean that the Company endorses or accepts any duty or responsibility for the content, accuracy or the use of the contents of such website. The content on third party websites may change without notice to the Company. You should take precautions to ensure the protection of your privacy as well as to insure against Destructive Features (as described below).

You may not frame, link or deep-link this Site except for the home page to any other website without our prior written consent. Should you wish to frame or to set up a link / deep-link to our Site please contact

We may require basic information which identifies you as an individual, such as your name and email address, in order to enable you to take advantage of our services. We will only use such personal information for the purposes of providing information or services which you have requested or for other related purposes as set out in our Privacy & Cookies Policy. The Privacy & Cookies Policy forms part of these Terms.


This Site contains information, text, data, graphics, photographs, illustrations, artwork, names, logos, trademarks and information about the Company and its partners and on the products and services it and they provide (the “Information”).

The Site, Information and Content (as described below) is provided “as is” and on an “as available” basis only and Dog Solutions does not give any representation, warranty, condition or other terms as to its accuracy, timeliness, completeness, performance, or fitness for a particular purpose of the Site or any of the Content or Information. The Company has tried to ensure that all the Information provided on the Site is correct at the time of publication. However, no responsibility is accepted by or on behalf of the Company for any errors, omissions, or inaccurate Information or Content on the Site. Further, The Company does not warrant that the Site will be uninterrupted or is error-free or that any defects will be corrected.

The Company accepts no liability for the results of any action taken on the basis of the Information or Content and all implied warranties, conditions and other terms including but not limited to the implied warranties, conditions or terms of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law. We do not attempt to exclude any rights you may otherwise have as a consumer that we cannot exclude as a matter of law.

When you purchase a Product or Subscription (as described below), Th Company's liability in contract, tort (including negligence) or otherwise arising out of or in connection with the performance or observance of its obligations to supply any Product or Subscription under these Terms shall be limited to the amount of the price paid by you to Us in respect of the Product or Subscription in question.

Without prejudice to clause above, save in respect of death or personal injury resulting from our negligence or fraud, neither The Company nor any of its directors, employees or other representatives will be liable for any loss you suffer including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Site.

You accept that after you leave this Site (whether knowingly or not) The Company can no longer be responsible in any way for any material that you encounter and we exclude to the fullest extent permitted by law all liability that may arise with respect to or as a result of such material causing any damage, costs, injury or financial loss of any kind.

You indemnify and hold The Company and any of its officers, employees or agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Site, any provision or use of your Content and/or any breach of these Terms.


To order Products or Subscriptions, contribute Content or use any services we provide through the Site, you must register your details with Us (including your name and e-mail address) to become a registered user (“User”), and you agree to Our processing your personal details in accordance with Our Privacy & Cookies Policy. If you do not agree to Our Privacy & Cookies Policy, you should not become a User of this service.

You are solely responsible for all use of and for protecting the confidentiality of your email verification and password. You must not share this information with any third parties. You must notify Us immediately of any unauthorised use of them or any other breach of security regarding Our Site that comes to your attention. Additionally, you indemnify the Company against any unauthorised use of your User details, including use by a third party where you have allowed or facilitated access.

You undertake to register as a User using accurate, complete and current information and to maintain and update any changes to that information.

You acknowledge that permission to become a User is granted at the sole discretion of The Company and such permission may be withdrawn at any time without notice.

What Personal Data we collect and why 

We may collect and store personal or other information that you voluntarily supply to us online while using the Site (e.g., while on the Site or in responding via email to a feature provided on the Site). The Company will only contact individuals who specifically request that we do so, or in the event they have signed up to receive our free newsletters and emails or have purchased one of our products. The Company collects personally identifying information from our users during online registration and online purchasing. Generally, this information includes name and e-mail address for registration to receive our free newsletters. All of this information is provided to us by you.

We also collect and store information that is generated automatically, as you navigate online through the Site. For example, we may collect information about your computer’s connection to the Internet, which allows us, among other things, to improve the delivery of our web pages to you and to measure traffic on the Site.

The privacy of our members, advertisers and visitors is important to us and we protect your privacy and anonymity by adhering to the following policies:

The Company will not release, distribute or sell your personal information to any individual or entity without your explicit permission or request.

The Company’s marketing partners have separate privacy and data collection practices that may be different or less protective than ours.

The Company disclaims any responsibility or liability for our marketing partner’s independent information handling policies and we recommend you are careful and responsible when providing personal information while interacting with any third party while online.

While the Company is committed to protecting your privacy, we cannot guarantee the privacy of information transmitted over the Internet and therefore you do so at your own risk.

Be aware that we may occasionally release information about our visitors when release is appropriate to comply with the law or to protect the rights, property or safety of users of the Site or the public.

Please also note that as our business grows, we may buy or sell various assets. In the unlikely event that we sell some or all of our assets, or one or more of our websites is acquired by another, the Company, information about our users may be among the transferred assets.

Computer viruses, worms or trojan horses

Whilst we use reasonable endeavors to protect this Site (including Information and downloads) from computer viruses, worms, Trojan Horses and other such destructive features, we do not warrant that the Site is free from such destructive features and accept no liability for any damage that may result from the transmission of any destructive feature via this Site or via any files which are available for you to download from the Site. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Site or any service made available through it and that it is compatible with the Site. We give no warranty, condition or other terms that the Information is compatible with all computer systems and browsers.

Intellectual Property Rights and Reproduction

Except as is otherwise indicated on the Site, the Company and/or its licensors own the copyright in all the Information featured on this Site and all related intellectual property rights, including but not limited to all database rights, unregistered and registered trademarks, service marks and logos. You should not infer any affiliation, sponsorship or endorsement from the use of third-party marks on the Site, as such marks are used solely to designate certain products or services as belonging to their owners. Nothing on this Site is intended to grant, by implication or otherwise, any license or right under any patent, trademark or other intellectual property owned by the Company or any licensor or third party.

You are not permitted (except where we have given you express permission to do so or you are otherwise permitted to do so by law) to adapt, modify, copy, reproduce, distribute, republish, disassemble, decompile, reverse engineer, create derivative works from, download, post, broadcast, transmit or re-transmit in any other way any of the Information on the Site.

All trade names, trademarks, and images and biographical information of people used in the content and contained in the Site, including without limitation the name and trademark “The Biokinetic K9”, are either the property of, or used with permission. The use of our Content by you is strictly prohibited unless specifically permitted by these Terms of Use. Any unauthorized use of Content may violate the copyright, trademark, and other proprietary rights of the Company and/or third parties, as well as the laws of privacy and publicity, and other regulations and statutes. Nothing contained in this Agreement or in the Site shall be construed as granting, by implication or otherwise, any license or right to use any Trademark or other proprietary information without the express written consent of the Company or third-party owner. The Company respects the copyright, trademark and all other intellectual property rights of others. The Company has the right, but has no obligation, to remove content and accounts containing materials that it deems, in its sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use. If you have content on the Site that you feel needs to be removed, please provide your name and contact information, the nature of your work and how it is being violated, all relevant copyright and/or trademark registration information, the location/URL of the violation, and any other information you believe is relevant.

Participating in online Communities, Programs, Coaching and/or Workshops

If applicable, Users of this Site may post searches, comments and other content, questions, or other information (“Content”) onto the Site, as long as the Content is not illegal, obscene, pornographic, abusive, threatening, defamatory, false, unreliable, misleading, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to Us or to third parties, or objectionable, does not consist of or contain any Destructive Features, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” and does not bring the Site or The Company any of its subsidiaries into disrepute. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any Content. We reserve the right (but not the obligation) to remove or edit any Content.

If you do post or send Content on this Site, in our Communities, via email or any messaging service, you grant the following rights to the following persons unless and until you notify Us of the revocation of this license:

(a) to Dog Solutions, The Biokinetic K-9, BK-9 Academy, The Biokinetic K-9 Community and its Subsidiaries:

(i) a limited, non-exclusive, royalty-free and fully sub-licensable right to use, reproduce, modify, adapt, publish, create derivative works from, distribute, and display such Content throughout the world in connection with the Site or its works; and

(ii) the right to use the name that you submit in connection with such Content unless you notify Us otherwise;

(b) to each user of this Site, a non-exclusive license to access your Content through this Site, and to use, reproduce, distribute and display such Content in connection with the Site as permitted under these Terms.

After posting your Content to this Site or its Subsidiaries, you continue to retain all ownership rights in such Content, and you continue to have the right to use your Content in any way you choose. The license does not grant Us the right to sell your Content, nor does the license grant Us the right to distribute your Content outside of the Site or it social media outlets (other than to users of the Site).

You represent and warrant that you own or otherwise control all of the rights to the Content that you post; that, as at the date that the Content is submitted to the Company or any of its subsidiaries: (i) the Content is accurate; (ii) use of the Content you supply does not breach any applicable Company policies or guidelines and will not cause injury to any person or entity (including that the Content is not defamatory). You agree to indemnify The Company in its entirety for all claims brought by a third party against the Company and its businesses arising out of or in connection with a breach of any of these warranties.

You are solely responsible for the Content that you post on or through the Site. The Company does not endorse and has no control over the Content. Content is not necessarily reviewed by Us prior to posting and does not necessarily reflect the opinions or policies of The Company.

Your further use of the site

You further agree not to use any Information on the Site except to the extent necessary to enable you to use the Site and the services provided through it. You shall not use the Site for any immoral or illegal purpose. In particular, you agree that you will not:

  • upload any files that contain any Destructive Features; or
  • in any way damage, disable or impair the operation of the Site, or attempt to gain unauthorised access to the Site or to a network connected to it, by hacking, spoofing or other such similar means.
Orders, Subscriptions and File Downloads

If applicable, when you complete an order form on this Site to order any product (“Product”) or event tickets (“Tickets”) or to subscribe to this Site (“Subscription”) and submit the order to Us using the ‘Submit’ button We will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to Us to purchase the Product or the Tickets or to enter into the Subscription as the case may be which is accepted only when we send an e-mail confirming that the Product or Tickets have been dispatched to you or specifying the web site where the Product or Tickets are located (“Download Area”) or that the Subscription has been accepted (“Order Acceptance”). There will be no contract for the supply of a Product or Tickets or Subscription unless and until the Company has issued an Order Acceptance for such Product or Tickets or Subscription.

You must ensure that you have completed any order form correctly. The Company does not accept any responsibility for the consequences of any errors in completion.

Each purchase of a Product or Tickets or Subscription will be a separate transaction even if there is more than one Product or Tickets or Subscription ordered at the same time.

Your credit or debit card (“Account”) will be debited with the cost of your purchase when We send you the Order Acceptance unless We notify you otherwise.

If for any reason, your order is not accepted, you will receive e-mail notification telling you of this and your order will be cancelled. In circumstances where your order is cancelled, We will not debit any money from your Account. If you have already paid for your purchase, we will refund you the full amount as soon as possible.

At any time when a Product or Tickets referred to in the Order Acceptance is in the Download Area you may access such Product or Tickets in the Download Area.

You will be responsible for the provision of the necessary software and equipment to enable you to access any Product or Tickets in the Download Area.

A Product or Tickets are only available to you in the Download Area for seven (7)) days after the issue of Our Order Acceptance. It is your responsibility to access the Product or Tickets in the Download Area within the time limit and if you fail to do so for any reason you will not be entitled to any refund of the payment you have made for the Product or Tickets.

The Company warrants that any Product and any Subscription shall a) conform to the description advertised on the Site; b) not infringe the intellectual property rights of any third party, and c) comply with all relevant legislation.

No representation or warranty, condition or term is given that any Product or Subscription purchased from Us is accurate, complete or current nor that it is of satisfactory quality or fit for purpose.

We shall not be responsible for your use of the Product or any Subscription. You shall be responsible for complying with any applicable data protection, copyright and other legislation and regulations.

Any Product or Tickets or Subscription supplied by the Company is for your use only and may be used only for the personal or, as the case may be, internal operational purposes of the purchasing business. It may not be used for any other commercial purpose whatsoever, nor may it be modified, copied, distributed, transmitted, displayed, performed, reproduced, published, licensed or transferred. No derivative works may be created from it nor may any information obtained from it be sold.

You may cancel the purchase of a Product within seven working days of the day after the date the item is delivered to you. However, you accept that this right to cancel does not apply to digital items (e.g.: Reports) where the Product is sent to a Download Area or where you purchase a Subscription to access the Site or other subscription only content that we provide since we will begin providing these services to you immediately. To cancel your purchase of a Product under this clause you should notify us in writing within the seven working day period. You should then package the Product securely and send it to us with a note confirming the contract cancellation. You are responsible for the costs of returning the Product to us unless we delivered the item to you in error, or the item is faulty.

You may cancel the purchase of Tickets up to twenty (20) working days before the event. Cancellations must be confirmed in writing to The Company at the email address in the Contact Us section and will be subject to a twenty percent cancellation charge. Cancellations after that date will be subject to full payment. Non-attendance or non-payment does not constitute cancellation. The Company reserves the right to alter the content and timing or location of the event for reasons beyond its control.

Refunds of Subscriptions to a publication or, if applicable, to this Site are only available if a claim for a refund is made within four weeks of subscribing or renewing a Subscription. In any other circumstances, refunds for a Subscription will be entirely at the discretion of the Company. Claims for refunds must be made in writing to our email in the Contact Us section

Prices displayed in the subscriptions section of the Site will prevail at all times in relation to orders placed online. Prices quoted on screen include delivery charges and taxes (where applicable) unless otherwise stated.

File Download

Certain files of Information may be available for download from the Site. These files of Information are subject to these Terms.

Prize Draws and Competitions

If you are invited on this Site to enter any prize draw or competition, entry is subject to these Terms which must be read in conjunction with the general and specific terms and conditions that apply to that particular prize draw or competition and which will be deemed to be incorporated into these Terms. In the event of any conflict between these Terms and the Promotion Terms, then the latter shall prevail.

E-mail Policy

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third-party individual, government agency, or company at any time unless compelled to do so by law.

We will use your e-mail address solely to provide timely information about The Company, its products, services, subscriptions, and promotional materials.

The Company will maintain the information you send via e-mail in accordance with applicable South African law.

CAN-SPAM Compliance

In compliance with the CAN-SPAM Act, all e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.


We provides users the opportunity to opt-out of receiving any email communications from us and our partners by reading the Unsubscribe instructions located at the bottom of any e-mail they receive from us.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail

Data Protection and 3rd Party Rights
Data Protection, Privacy & Cookies Policy

We may require basic information which identifies you as an individual, such as your name and email address, in order to enable you to take advantage of our services. We will only use such personal information for the purposes of providing information or services which you have requested or for other related purposes as set out in our Privacy & Cookies Policy. The Privacy & Cookies Policy forms part of these Terms.

Third Party Rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to these Terms has no statutory or other rights to enforce them, to the extent that any such right can be lawfully excluded.

Canine Courses, Workshops Disclaimers

All information provided through our programs and courses is for INFORMATIONAL and EDUCATIONAL purposes ONLY. Although there are a number of benefits for dogs when engaging in a conditioning program, none of these results is guaranteed. There are some injuries and health conditions where conditioning activities are not recommended and can be detrimental to the overall health of your dog. Any and all activities performed with your dog should always be first cleared and approved by your VETERINARIAN before engaging in any type of massage and conditioning activities. This includes such things as strength, endurance, balance, flexibility, and sport-specific training.

Please note that our instructor, is not a veterinarian and does not diagnose or treat illness, disease, or any other canine physical or mental disorder. In addition, we do not prescribe medical treatment or pharmaceuticals.

Canine massage and conditioning services and activities are NOT a substitute for medical examinations, treatments, and/or diagnoses. It is recommended that your dog see a veterinarian for any physical ailment(s) that it might have. The Company and instructors assume no liability whatsoever as a result of your use of information provided through our online and face-to-face courses and programs.

Changes to Terms

The Company reserves the right, at its discretion, to make changes to any part of this Site, the Information or these Terms. Should these Terms be amended, we will publish details of the amendments on the Site. It is your responsibility to refer to and comply with these Terms on accessing this Site. Failure to comply may lead to action being taken against you. By continuing to use the Site after we have published the notification you agree to be bound by these Terms as amended.

Severability and Waiver

If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.

If you breach these Terms and we take no action against you, we will still be entitled to enforce our rights against you in relation to that breach and to use our rights and remedies in any other situation where you breach these Terms.

Events beyond our control

The Company will not be responsible for any breach of these Terms (including in relation to supplying any Product or Subscription) caused by circumstances beyond its reasonable control, including without limitation acts of God, war, terrorism or technical difficulties.

Agreement and Governing Law

Except for in the case of fraud, these Terms constitute the entire agreement between you and the Company in relation to the subject matter.

These Terms are subject to South African law and to the exclusive jurisdiction of its courts closest to our Head Office.

Registering for Coaching, Courses, Programs and/or Workshops

User Agreement

Ensure that you have created and registered an account with us.

To do so, you need to provide a valid email address and user password that you keep safe and secure. You will need these to log in to your account and access your program and post comments on each lesson. Only your name as you entered it into your account will be visible in the comments.

Please ensure that all information provided by you is accurate and complete in order to receive any notifications pertaining to your program and access to it. Should any of your login information change, please ensure that you update your account accordingly.

Providing information that is inaccurate, untrue or incomplete places your access to the course material in jeopardy as it may lead to the termination of your use of this site. You agree that you will not share or divulge your access information to your account to any third party for any reason whatsoever.

Our mentorships, courses, programs and/or workshops may be available for a fee or for free at the sole discretion of the Company. Fees are due and payable at the time of registration of the said mentorship, course, program, workshop or at the time of requesting a service or materials for which a fee is charged and required.  The Company reserves the right to refuse to permit access to any course, program, workshop, mentorship, material for non-payment, cancellation of payment or if payment is not processed for any reason.

Refunds will only be considered if requested during the refund period i.e. up to fourteen (14) days from purchase. Please include your full name and username in your request send it to The Biokinetic K-9 by email: Refunds will be credited to the credit card used when you registered and may take up to two billing cycles to process. The Biokinetic K-9 has no obligation to issue a refund after the Refund Period, but if you believe a refund is warranted, please email us at

License to use Course Material: Unless otherwise indicated, the Site and all its content, such as text, images, and the HTML used to generate the pages (“Material”) are the property of the Company or that of our suppliers or licensors and are protected by patent, trademark and/or copyright under South African and/or foreign laws. In consideration of your agreement to the terms and conditions contained here, the Company grants you a personal, non-exclusive, non-transferable license to access and use the Site and the Material. Registered users may download Material from the Site only for such user’s own personal, non-commercial use. No user may otherwise copy, reproduce, duplicate, retransmit, distribute, publish, scrape, download in bulk, sell, resell, commercially exploit or otherwise transfer any Material or modify or create derivative works of the Material. The burden of determining that use of any information, software, material or any other content on the Site is permissible rests with the User. Some content on the Site is provided by third parties, and the use of that content is subject to rules and restrictions as indicated on the Site. You agree to be bound by all such rules and restrictions.

This course is exclusive to the individual who bought the course. Please keep the content of the course to yourself and do not share access to the course or share on social media.

Data Protection

Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

  • Email
  • First name and last name
  • Address
  • Facebook Profile
  • Cookies and usage data

Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Transfer of Data: Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Security of Data: The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

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