If applicable, when you complete an order form on this Site to order any product (“Product”) or event tickets (“Tickets”) or to subscribe to this Site or a magazine or other regular publication (“Subscription”) and submit the order to Us using the ‘Submit’ button We will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to Us to purchase the Product or the Tickets or to enter into the Subscription as the case may be which is accepted only when We send an e-mail confirming that the Product or Tickets have been dispatched to you or specifying the web site where the Product or Tickets are located (“Download Area”) or that the Subscription has been accepted (“Order Acceptance”). There will be no contract for the supply of a Product or Tickets or Subscription unless and until Dog Solutions has issued an Order Acceptance for such Product or Tickets or Subscription.
You must ensure that you have completed any order form correctly. Dog Solutions does not accept any responsibility for the consequences of any errors in completion.
Each purchase of a Product or Tickets or Subscription will be a separate transaction even if there is more than one Product or Tickets or Subscription ordered at the same time.
Your credit or debit card (“Account”) will be debited with the cost of your purchase when We send you the Order Acceptance unless We notify you otherwise.
If for any reason, your order is not accepted, you will receive e-mail notification telling you of this and your order will be cancelled. In circumstances where your order is cancelled, We will not debit any money from your Account. If you have already paid for your purchase, we will refund you the full amount as soon as possible.
At any time when a Product or Tickets referred to in the Order Acceptance is in the Download Area you may access such Product or Tickets in the Download Area.
You will be responsible for the provision of the necessary software and equipment to enable you to access any Product or Tickets in the Download Area.
A Product or Tickets are only available to you in the Download Area for thirty (30) days after the issue of Our Order Acceptance. It is your responsibility to access the Product or Tickets in the Download Area within the time limit and if you fail to do so for any reason you will not be entitled to any refund of the payment you have made for the Product or Tickets.
Dog Solutions warrants that any Product and any Subscription shall a) conform to the description advertised on the Site; b) not infringe the intellectual property rights of any third party, and c) comply with all relevant legislation.
No representation or warranty, condition or term is given that any Product or Subscription purchased from Us is accurate, complete or current nor that it is of satisfactory quality or fit for purpose.
We shall not be responsible for your use of the Product or any Subscription. You shall be responsible for complying with any applicable data protection, copyright and other legislation and regulations.
Any Product or Tickets or Subscription supplied by Dog Solutions is for your use only and may be used only for the personal or, as the case may be, internal operational purposes of the purchasing business. It may not be used for any other commercial purpose whatsoever, nor may it be modified, copied, distributed, transmitted, displayed, performed, reproduced, published, licensed or transferred. No derivative works may be created from it nor may any information obtained from it be sold.
You may cancel the purchase of a Product within seven working days of the day after the date the item is delivered to you. However, you accept that this right to cancel does not apply to digital items (e.g.: Reports) where the Product is sent to a Download Area or where you purchase a Subscription to access the Site or other subscription only content that We provide since We will begin providing these services to you immediately. To cancel your purchase of a Product under this clause you should notify Us in writing within the seven working day period. You should then package the Product securely and send it to Us with a note confirming the contract cancellation. You are responsible for the costs of returning the Product to Us unless We delivered the item to you in error or the item is faulty.
You may cancel the purchase of Tickets up to twenty (20) working days before the event. Cancellations must be confirmed in writing to Dog Solutions at the email address in the Contact Us section and will be subject to a twenty percent cancellation charge. Cancellations after that date will be subject to full payment. Non-attendance or non-payment does not constitute cancellation. Dog Solutions reserves the right to alter the content and timing or location of the event for reasons beyond its control.
Refunds of Subscriptions to a publication or, if applicable, to this Site are only available if a claim for a refund is made within four weeks of subscribing or renewing a Subscription. In any other circumstances, refunds for a Subscription will be entirely at the discretion of Dog Solutions. Claims for refunds must be made in writing to the Subscription Department at Dog Solutions, Ibis Street, Durbanville, Western Cape, 7550.
Prices displayed in the subscriptions section of the Site will prevail at all times in relation to orders placed online. Prices quoted on screen include delivery charges and taxes (where applicable) unless otherwise stated.
Certain files of Information may be available for download from the Site. These files of Information are subject to these Terms.